Privacy and cookies.

What data we collect

When you make a booking enquiry or use the contact form, we ask for your name, email address, phone number and town. On confirmed booking we also receive your address and bank details for the deposit and security deposit.

What we use it for

Solely to answer your enquiry or question, process your booking, send you the route description and house information, and settle the payment. For an enquiry and a booking this is necessary for the rental agreement, or for the steps you ask us to take before it (performance of a contract). We answer a general question via the contact form on the basis of our legitimate interest in helping you.

We do not share data with third parties, except with the service providers who run this website, its forms and our email for us, and where legally required (for instance, tourist tax to the French municipality). These service providers are:

• NJ Visuals, which builds and manages this website for us and holds the Cloudflare account for it;
• Cloudflare, where the website runs, and which processes the forms, the sending of messages and the visitor statistics for us (see Security);
• Microsoft, which hosts the mailbox where messages sent through the forms and your emails to us arrive.

Cloudflare also uses the spam-check data, such as your IP address and browser details, itself to improve that check (see the Turnstile Privacy Addendum).

How long we keep it

Booking data is kept for seven years to meet tax-record obligations (legal obligation). Enquiries that do not lead to a booking are deleted after twelve months.

Cookies

This website does not set any cookies itself and stores nothing in your browser, not even for the visitor statistics below. Only the Cloudflare Turnstile spam check, which loads only when you start filling in a form, may use functional cookies and similar storage in your browser; they are technically necessary for that check. We do not place tracking or advertising cookies.

Visitor statistics without cookies

We keep track of how the website is used. For each page view or click we record:

• which page is viewed, and which addresses do not exist or are redirected;
• how you arrive: the name of the referring website or search engine, or the campaign in the link (source, medium and campaign name);
• the kind of device (mobile, tablet or computer) and the browser;
• the country and, in the Netherlands, the province;
• which buttons are used: calling, WhatsApp, email, a link to another website (only the name of that website), a download, starting to fill in a form and sending it (or the error code if that fails);
• roughly how far and how long a page is read.

This is measured by the website’s own server, at our hosting provider Cloudflare, in the account of NJ Visuals; Cloudflare stores these records for us as a data processor. Your browser reports a click or the reading of a page in a short message to this website. No cookies are placed for this and nothing is stored on your device.

We do not give you an identifier and keep nothing by which you could be recognised: no IP address, no full browser details, no town, no phone number, email address or other form content. The individual records (one line per page view or click, with the time but without an IP address) are deleted after at most three months; we keep daily totals for at most 25 months. We do this to improve the website (legitimate interest).

Because these records contain no identifier, we cannot link them to you, so we cannot look them up or delete them per person. You can object to this measurement at any time (see Your rights).

For a transitional period, we also use Cloudflare Web Analytics to measure the number of visits and how fast the pages load, so that we can compare the two measurements. For this, your browser fetches a small script from Cloudflare after the page has loaded and sends the measurement there. Cloudflare receives your IP address in the process but does not recognise you by it, and Web Analytics also uses no cookies or other storage in your browser. Cloudflare keeps these measurements available to us for six months. This too is based on our legitimate interest.

Your rights

You have the right to access the data we process about you at any time, and you can request that it be corrected or deleted, that its processing be restricted, or that you receive your data in a common format or have it passed on to someone else. To do so, send an email to info@vakantiedordogne.nl.

Where we process data on the basis of our legitimate interest (a general question via the contact form, the visitor statistics, the spam check and security), you can object to this at any time, by email to the same address. We will then stop, unless there are compelling reasons to continue, for example to prevent abuse.

Security

This website is hosted by Cloudflare. Messages sent through the forms are also delivered via Cloudflare, with a spam check by Cloudflare Turnstile. Cloudflare keeps a sending log with delivery details, which can be viewed for up to thirty days back.

To limit abuse of the forms and of the statistics, the server briefly counts how many requests come from one network. For this it uses a coded form (hash) of your IP address, which it keeps until fifteen minutes after your last request; we do not keep the IP address itself. For the forms, the website writes short technical log lines (for example that an enquiry was sent, or an error code). These lines contain no names, addresses, messages or IP addresses; Cloudflare keeps them for seven days. We do all this to secure the website and its forms (legitimate interest).

In addition, NJ Visuals keeps a log of the forms for us, so that it can be checked whether every message was sent properly and spam can be recognised. For each submission it records the time, which form, whether the message was sent, blocked or not filled in correctly, whether sending succeeded, and your name and email address. Your message and the other details you enter are not included, and neither is your IP address. The log is kept in the management environment of NJ Visuals, also at Cloudflare, and only NJ Visuals can view it. Your name and email address are erased there after thirty days; Cloudflare keeps a restore history of that database, in which they remain for at most thirty more days. The rest of the entry, without name and email address, is deleted after thirteen months. We also do this to secure the forms and keep them working properly (legitimate interest).

Cloudflare is a US company; it is certified under the EU-U.S. Data Privacy Framework and its data processing agreement includes the EU Standard Contractual Clauses. Microsoft is also a US company and is likewise certified under the EU-U.S. Data Privacy Framework. Communication via this site uses an encrypted HTTPS connection.

Data controller

Richard and Liesbeth Torenbeek
Poldervaart 35
6642 CW Beuningen, The Netherlands
info@vakantiedordogne.nl

If you have a complaint about how your data is processed, you may contact the Dutch Data Protection Authority.

Last updated: November 2026.